Shipping policy

Processing Times

Orders are typically processed within 2–5 business days. Processing times may be slightly longer during launches, holidays, sales, or other high-volume periods.

Shipping Times

Once your order has been processed, estimated shipping times are:

● Standard Shipping: 3–7 business days

● Expedited Shipping: 1–3 business days, when available

Please note that shipping times are estimates and are not guaranteed. Delays caused by the carrier, weather, holidays, or other circumstances outside of our control may occur.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Incorrect or Incomplete Addresses

Please make sure your shipping address is correct before completing your order. Rain is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If your package is returned to us because of an incorrect address, additional shipping costs may apply to have it sent again.

Lost, Stolen, or Damaged Packages

Once an order has been shipped and is in the carrier’s possession, delivery is the responsibility of the shipping carrier. If your package appears to be lost, delayed, or marked as delivered but you cannot locate it, please contact the shipping carrier directly.

If your order arrives damaged, please contact us as soon as possible with your order number and photos of the damaged package/product so we can review the situation.

Digital Products

Digital products do not require shipping. After completing your purchase, digital products will be delivered electronically according to the instructions provided on the product page or in your order confirmation email.

Questions

If you have any questions about your order or shipping, please contact us through the contact information provided on our storefront.

Thank you for supporting Rain! ♡